Refund policy

Here is a revised policy tailored strictly to your requirement for a "no automatic returns/refunds" policy, where customers must contact you first so you can assess the issue and decide the best outcome.

Return & Refund Policy

We maintain a strict No Return, No Refund, and No Replacement policy for all purchases. All sales are final.

If you experience an issue with your order, your sole remedy is to contact us so we can review your case individually and decide on an appropriate resolution at our sole discretion.

How to Request a Case Review If your item arrives damaged, defective, or incorrect, you must contact us immediately upon receipt:

• Email: welldoneherbal26@gmail.com

• Information Required: Please include your order number, a clear description of the issue, and photos/videos of the damaged or incorrect item.

Our Evaluation Process Once you contact us, we will review the details and evidence provided:

• Unsolicited returns sent back without prior written approval will be rejected and disposed of immediately.

• Contacting us does not guarantee a return, refund, or replacement.

• Any resolution—whether an exception, store credit, replacement, or refund—is granted entirely at our discretion on a case-by-case basis.

If we approve a discretionary resolution, we will provide you with specific instructions via email on how to proceed. or contact us on Whatsapp for more details